VibeCloset Legal, Support, and Policies

Privacy Policy

VibeCloset helps users organize their closet, receive outfit suggestions, scan inspiration images, save shopping references, build an avatar, and manage style preferences. We collect only the information needed to provide and improve those features.

Information we collect

Account details such as email address and authentication identifiers.
Profile details you provide, including style preferences, body shape, sizes, region, and onboarding answers.
Closet content such as item names, categories, colors, photos, tags, favorites, and wear history.
Uploaded or captured images used for closet items, inspiration scans, avatar generation, or try-on features.
App usage data such as feature usage counts, crash reports, device/platform details, and diagnostics.
Newsletter or affiliate signup details when you submit those forms.
Payment and subscription status from app store providers or RevenueCat. We do not store full card numbers.

How we use information

To run core features including closet memory, outfit recommendations, scanning, bookmarks, avatar try-on, and support.
To maintain safety, prevent abuse, debug crashes, enforce usage limits, and improve reliability.
To manage premium access, trials, affiliate attribution, and subscription status.
To send service emails, support replies, and newsletter updates if you opted in.

Sharing

We do not sell personal information. We may share data with service providers needed to operate VibeCloset, including hosting, authentication, analytics/diagnostics, AI model providers, payment infrastructure, app stores, and customer support tools. These providers process data for VibeCloset's operations.

Retention

We keep account, closet, and generated content while your account is active or as needed to provide the service. We may retain limited records after deletion when required for security, fraud prevention, legal compliance, tax/accounting, app store disputes, or backup recovery windows.

Your choices

You can update profile and closet data inside the app.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting support.
You can request account/data deletion using the deletion process below.
You can disable device permissions such as camera, photos, location, and notifications in your OS settings.

Children

VibeCloset is not intended for children under 13. If we learn that a child under 13 created an account, we will delete the account where required.

Contact

Privacy requests: support@vibecloset.app. Include the email tied to your VibeCloset account so we can locate the correct account.

Terms of Service

By using VibeCloset, you agree to these terms. If you do not agree, do not use the app or website.

Using VibeCloset

You are responsible for the content you upload and the accuracy of profile, sizing, and style details you provide.
You may not use VibeCloset to upload illegal, infringing, abusive, exploitative, or unsafe content.
You may not reverse engineer, scrape, attack, overload, or misuse the service.
You may not use another person's images or personal data without permission.

AI and recommendations

VibeCloset provides AI-assisted style suggestions, scans, product discovery, and try-on previews. These outputs may be imperfect. You are responsible for final clothing, purchase, safety, event, workplace, cultural, and weather decisions.

Subscriptions and premium features

Premium features may include higher AI usage limits, avatar generation, try-on generations, advanced recommendations, or other paid features. Pricing, trials, renewals, cancellations, and refunds are handled by the relevant app store or payment provider unless stated otherwise.

Content ownership

You keep ownership of content you upload. You give VibeCloset a limited license to host, process, transform, display, and use that content only to provide, secure, support, and improve the service.

Service changes

Features may change, pause, or be discontinued. We may suspend or terminate accounts that violate these terms or create security, legal, payment, abuse, or operational risk.

Disclaimers

VibeCloset is provided "as is" and "as available." We do not guarantee uninterrupted service, perfect recommendations, exact product matches, or error-free AI outputs.

Support Policy

For support, contact support@vibecloset.app. Include your account email, device/platform, app version if available, screenshots, and a clear description of the issue.

Critical account, payment, or data access issues: target response within 2 business days.
General bugs, questions, or feature requests: target response within 5 business days.
Security reports: include "Security" in the subject line and avoid publicly disclosing the issue before we respond.

Refund and Cancellation Policy

If you purchased through Google Play or the Apple App Store, refunds and cancellations are controlled by that store's policies and tools. Canceling a subscription stops future renewals; it may not automatically refund the current billing period.

Google Play purchases: request refunds through Google Play support or your Play Store purchase history.
Apple purchases: request refunds through reportaproblem.apple.com.
Direct web payments, if offered later, will follow the refund terms shown at checkout.

Account and Data Deletion

To delete your account and associated personal data, email support@vibecloset.app with the subject "Delete my VibeCloset account" from the email connected to your account.

We will verify the request before deletion.
Deletion includes account profile, closet data, saved outfits, bookmarks, scans, and related app state where technically feasible.
Some data may remain in backups for a limited period or be retained where required for legal, tax, security, abuse prevention, or payment dispute reasons.
Deleting the app from your phone does not delete your account. You must use the deletion request process.

Affiliate Program Terms

The VibeCloset affiliate program rewards valid referred sales, not clicks, fake traffic, self-purchases, canceled purchases, refunds, or suspicious buyer matches.

Creators receive a unique link/code and may receive a trial for promotion and testing.
Commission eligibility depends on valid net sales after delivery, cancellation, refund, chargeback, and fraud review windows.
Self-referrals, misleading claims, spam, paid review manipulation, impersonation, or deceptive advertising can void commissions.
VibeCloset may approve, reject, reverse, pause, or terminate affiliate accounts to prevent abuse or comply with platform rules.
Creators must disclose paid/affiliate relationships clearly where required by law or platform rules.

AI Feature Notice

VibeCloset uses AI for outfit recommendations, style explanations, inspiration scans, product search assistance, avatar or try-on image generation, and support workflows. AI outputs can be wrong, incomplete, biased, delayed, or visually inaccurate.

Do not rely on VibeCloset for medical, legal, professional, safety-critical, or emergency decisions.
Try-on images are previews, not guaranteed real-world fit, comfort, color, or fabric behavior.
Product search results may change and may not reflect live price, stock, shipping, authenticity, or return rules.

Security Summary

VibeCloset uses managed infrastructure, Supabase authentication, database row-level access controls, HTTPS/TLS in transit, app store billing infrastructure, and server-side keys for privileged operations. Service-role secrets must never be placed in frontend code or public repositories.

Database encryption at rest and in transit is provided by the managed database platform, but VibeCloset is not end-to-end encrypted. Application access controls, row-level security, secret handling, and least-privilege server design still matter.

VibeCloset legal, support, and safety policies.